Warranty
Mixer Taps
Taps
Showers
Bathroom Accessories
Jovian
Minko
Arc
Neo
Ingressi
Kytin
Eclipse
Krysten
Adelphi
Avanti
Flickmixer
Oasis
Serenity
Belmore
Myriad
Kytin
Fluid
Motif
Kemi
Tempus
Maxum
Manor House
Belmore
El Toro
Jovian
Minko
Arc
Orbit
Tiber
Myriad
Ingressi
Kytin
Fluid
Motif
Kemi
Tempus
Maxum
Manor House
Stayfast
Conceda
Nutra
Myriad
Motif
Kemi
Tempus
Manor House
Belmore
Designer
Mixer Taps - Bath/Shower
Mixer Taps - Bathroom Basin
Mixer Taps - Kitchen Sinks
Mixer Taps - Bath/Shower
Mixer Taps - Bathroom Basin
Mixer Taps - Bath/Shower
Mixer Taps - Bathroom Basin
Mixer Taps - Bath/Shower
Mixer Taps - Bathroom Basin
Mixer Taps - Kitchen Sinks
Mixer Taps - Bath/Shower
Mixer Taps - Bathroom Basin
Mixer Taps - Kitchen Sinks
Mixer Taps - Bath/Shower
Mixer Taps - Bathroom Basin
Mixer Taps - Kitchen Sinks
Mixer Taps - Bath/Shower
Mixer Taps - Bathroom Basin
Mixer Taps - Kitchen Sinks
Mixer Taps - Kitchen Sinks
Mixer Taps - Bath/Shower
Mixer Taps - Bathroom Basin
Mixer Taps - Kitchen Sinks
Mixer Taps - Bath/Shower
Mixer Taps - Bathroom Basin
Mixer Taps - Kitchen Sinks
Mixer Taps - Bath/Shower
Mixer Taps - Bathroom Basin
Mixer Taps - Kitchen Sinks
Mixer Taps - Kitchen Sinks
Mixer Taps - Bath/Shower
Mixer Taps - Bathroom Basin
Mixer Taps - Kitchen Sinks
Mixer Taps - Bath/Shower
Mixer Taps - Bathroom Basin
Mixer Taps - Kitchen Sinks
Taps - Basin Sets
Taps - Bath Sets
Taps - Shower Sets
Taps - Wall Top Assemblies
Taps - Basin Sets
Taps - Bath Sets
Taps - Shower Sets
Taps - Sink and Laundry Sets
Taps - Wall Top Assemblies
Taps - Washing Machine Sets
Taps - Basin Sets
Taps - Bath Sets
Taps - Shower Sets
Taps - Sink and Laundry Sets
Taps - Wall Top Assemblies
Taps - Washing Machine Sets
Taps - Basin Sets
Taps - Bath Sets
Taps - Shower Sets
Taps - Wall Top Assemblies
Taps - Basin Sets
Taps - Bath Sets
Taps - Shower Sets
Taps - Sink and Laundry Sets
Taps - Wall Top Assemblies
Taps - Washing Machine Sets
Taps - Basin Sets
Taps - Bath Sets
Taps - Shower Sets
Taps - Sink and Laundry Sets
Taps - Wall Top Assemblies
Taps - Washing Machine Sets
Taps - Basin Sets
Taps - Bath Sets
Taps - Shower Sets
Taps - Sink and Laundry Sets
Taps - Wall Top Assemblies
Taps - Washing Machine Sets
Taps - Basin Sets
Taps - Bath Sets
Taps - Shower Sets
Taps - Sink and Laundry Sets
Taps - Wall Top Assemblies
Taps - Washing Machine Sets
Taps - Basin Sets
Taps - Bath Sets
Taps - Shower Sets
Taps - Wall Top Assemblies
Taps - Washing Machine Sets
Taps - Basin Sets
Taps - Bath Sets
Taps - Shower Sets
Taps - Sink and Laundry Sets
Taps - Wall Top Assemblies
Taps - Washing Machine Sets
Showers - Fixed Wall
Showers - Hand Showers
Showers - Rain Showers
Showers - Shower Systems
Showers - Fixed Wall
Showers - Hand Showers
Showers - Rain Showers
Showers - Shower Systems
Showers - Fixed Wall
Showers - Hand Showers
Showers - Rain Showers
Showers - Shower Systems
Showers - Rail Showers
Showers - Shower Systems
Showers - Rain Showers
Showers - Fixed Wall
Showers - Fixed Wall
Showers - Fixed Wall
Showers - Fixed Wall
Showers - Adjustable Wall
Showers - Fixed Wall
Showers - Adjustable Wall
Showers - Adjustable Wall
Showers - Adjustable Wall
Showers - Adjustable Wall
Showers - Fixed Wall
Showers - Hand Showers
Showers - Rail Showers
Showers - Fixed Wall
Showers - Hand Showers
Showers - Rail Showers
Accessories - Robe Hooks
Accessories - Soap Dishes
Accessories - Toilet Roll Holders
Accessories - Towel Rails
Accessories - Vanity Shelves
Accessories - Robe Hooks
Accessories - Soap Dishes
Accessories - Toilet Roll Holders
Accessories - Towel Rails
Accessories - Vanity Shelves
Accessories - Robe Hooks
Accessories - Soap Dishes
Accessories - Toilet Roll Holders
Accessories - Toothbrush Holders
Accessories - Towel Rails
Accessories - Towel Rings
Accessories - Vanity Shelves
Accessories - Robe Hooks
Accessories - Soap Dishes
Accessories - Soap Dispensers
Accessories - Toilet Roll Holders
Accessories - Toothbrush Holders
Accessories - Towel Rails
Accessories - Towel Rings
Accessories - Vanity Shelves
Accessories - Robe Hooks
Accessories - Soap Dishes
Accessories - Toilet Roll Holders
Accessories - Toothbrush Holders
Accessories - Towel Rails
Accessories - Towel Rings
Accessories - Vanity Shelves
Accessories - Robe Hooks
Accessories - Soap Dishes
Accessories - Toilet Roll Holders
Accessories - Toothbrush Holders
Accessories - Towel Rails
Accessories - Towel Rings
Accessories - Vanity Shelves
Accessories - Robe Hooks
Accessories - Soap Dishes
Accessories - Toilet Roll Holders
Accessories - Toothbrush Holders
Accessories - Towel Rails
Accessories - Towel Rings
Accessories - Vanity Shelves
Mixer Taps - Bath/Shower
Mixer Taps - Bathroom Basin
Mixer Taps - Kitchen Sinks
Taps - Basin Sets
Taps - Bath Sets
Taps - Shower Sets
Taps - Sink and Laundry Sets
Taps - Wall Top Assemblies
Taps - Washing Machine Sets
Showers - Adjustable Wall
Showers - Fixed Wall
Showers - Hand Showers
Showers - Rail Showers
Showers - Rain Showers
Showers - Shower Systems
Accessories - Robe Hooks
Accessories - Soap Dishes
Accessories - Soap Dispensers
Accessories - Toilet Roll Holders
Accessories - Toothbrush Holders
Accessories - Towel Rails
Accessories - Towel Rings
Accessories - Vanity Shelves
WARRANTY
Warranty conditions
This warranty only covers Caroma Industries Limited products and does not extend to products which you have selected outside our product range.
All Caroma Industries Limited products vary from a minimum 12 month to a lifetime product warranty. Actual warranty periods will vary depending on product. For product specific warranty periods please refer to the warranty periods section of this document.
The warranty period commences from date of purchase or for new buildings on the date of handover.
To make a warranty claim, Proof of Purchase (POP), handover documentation for new homes, Warranty Certificate or equivalent documentation must be supplied for warranty claims to be considered. Please note that the warranty only applies to the original owner and is not transferable. Claims must be processed through Caroma Industries Limited Customer Service and/or After Sales & Service (ASS) department(s) which can be contacted using the telephone numbers listed in the contact details section of this booklet. Caroma Industries Limited will issue each claim with a claim number which is recorded on the Caroma Industries Limited ASS system.
If the product has not been installed and the customer has a product complaint the customer should return the product, with their Proof of Purchase, to the place of purchase.
Caroma Industries Limited will not be liable for any claims for labour, additional products or parts associated with alleged faulty product for work not approved in advance in writing by Caroma Industries Limited.
Should any warranty claim be made and attended to by a Caroma Industries Limited authorised Service Agent and that in the opinion of the Service Agent or Caroma Industries Limited, the problem was from faulty installation or use of the goods in conjunction with products of another manufacturer or from some other cause other than a manufacturing defect of the goods for which Caroma Industries Limited is responsible. Caroma Industries Limited reserves the right to charge a service fee for each service staff attending the Owner’s premises where goods have been installed.
As part of Caroma Industries Limited’s commitment to continuous improvement, Caroma Industries Limited reserves the right to make changes to its products at any time.
Caroma Industries Limited requires adequate access to products, fittings and fixtures to undertake warranty repairs. Caroma Industries Limited will not be responsible for any consequential damage or costs where adequate access to product fittings & fixtures is not accessible.
note: Caroma Industries Limited reserves the right to provide minor components as ‘Parts Only’ to the customer.
Consequential loss
Caroma Industries Limited’s obligations under warranty are limited to the refund, repair or replacement of any Caroma Industries Limited products which are defective through faulty workmanship or materials. To the extent permitted by law, Caroma Industries Limited will not be liable for any loss or damage to furniture, floor coverings, walls, fixtures or any other consequential loss of any kind caused by any defect in the product or components.
Warranty shall be void for the following reasons:
1. A customer’s inability to provide proof of purchase or equivalent documentation.
2. If:
- Products are not installed by a licensed plumber and/or electrician.
- Products are not installed to relevant National Standards and State Regulations.
- Products are not installed in accordance with the manufacturer’s installation instructions.
- Water pressures and or temperatures that exceed stated limitations as per the product installation instructions. Note: AS/NZS 3500.1-2003 (Clause 3.3.4) specifies 500kPa maximum water supply pressure at any outlet within a building for new installations. Note: - The 500kPa maximum water supply pressure doesn’t apply to fire service outlets.
- Isolation stop taps are not fitted as stated on manufacturer’s installation instructions.
- Fitting of other devices to the outlet of tapware (e.g. Water filters).
- Fitting of Caroma Industries Limited non-approved in tap body or end of line water flow regulating devices.
- Products used with water additives i.e. Cleaning & or deodorising additives in cisterns.
- Fair wear and tear, such as the working seals in the inlet and outlet valves, including scratching from cleaning etc.
- Inappropriate or non-approved connection fittings connecting Caroma Industries Limited products to sewer.
- Non written approved modifications to Caroma Industries Limited products.
- Products used for incorrect applications, non-potable water etc.
- Damage as a result of obstructions due to inadequate flushing of system before use and problems caused by water supply (including silt, corrosion and excess water pressure).
- Failure to regularly clean or replace dirty or blocked outlet aerator inserts in tapware and/or shower heads etc.
- Service or repairs with non-standard replacement parts previously undertaken without Caroma Industries Limited written approval.
- Non-installation of flow regulator in tapware and showers or regulated check valve or check valves in hand showers or veggie mixers.
- Damage to finishes by adhesives, sealants or abrasive cleaners etc.
- Damage to finishes which arise from installation or post installation use.
- Damage due to abuse as determined by authorised Service Agent or Caroma Industries Limited.
- Failure to observe manufacturers care and cleaning instructions.
- The warranty work is limited to the pre-approved scope of work that will be set out in a work order. Additional work will require authorisation from Caroma Industries Limited.
Except to the extent that a customer can demonstrate that at the time of purchase the product was faulty or defective and at that time the customer was not aware of such fault or defect.
note: It is the installer/consumers responsibility to ensure:
- Product is not damaged prior to installation.
- They are happy with their purchase.
- The product has all of its components.
- Required maintenance is performed.